YES! All purchases on our website are guaranteed safe! SAMM Europe takes the safety of online payments very seriously.

When you order online, your bank details are encrypted and sent to our server via the SSL (Secure Socket Layer) protocol. This payment protocol is standard and is often used to send data securely over the Internet. Your details are never stored.

If you want to place an order, please proceed as follows:

- Add the product(s) you wish to purchase to the shopping cart (choose size/color and click ADD TO CART ).
- Once all the products you wish to purchase have been added to the shopping cart, click on the shopping cart (located in the top right corner of our page) and choose a delivery method.
- Click on CHECKOUT or BUY NOW
- Fill in all the necessary information for delivery IF YOU ARE A NEW CUSTOMER and complete your order by choosing a payment method.

An account will be created for you automatically and you can always log in to MY ACCOUNT using your email address and self-chosen password. You will also receive an email with an order confirmation and any details about your order.

To see what is in your cart, click on the cart icon in the upper right corner of our page. There you will see all the products you have added. If you want to change the quantity of one or more products in your cart, you can change the number by clicking on the -/+ button in the quantity column. If you want to remove one or more products from your cart, click on the REMOVE button under the -/+ button in the quantity column. The total price should also change.

To add a product to your cart, type in the desired quantity and click the ADD TO CART button. If you want to change the quantity of one or more products in your cart, you can change the number by clicking the -/+ button in the quantity column. The total price should also change.

To remove an item from your cart, click on the cart icon in the upper right corner of our page. Then click on the REMOVE button under the -/+ button in the quantity column. The total price should change as well.

To see what is in your cart, click on the cart icon in the top right corner of our page. There you will see all the products you have added. If you want to change the quantity of one or more products in your cart, you can change the number by clicking on the -/+ button in the quantity column. If you want to remove one or more products from your cart, click on the REMOVE button under the -/+ button in the quantity column. The total price should also change.

Your shopping cart does not guarantee a discount on the price. If you place a product on offer in your shopping cart, the price will change when the offer ends. We recommend that you place your order as soon as possible.

Once you have completed the payment process, a receipt will appear on your screen with information about the total price of your order, your delivery address and the products purchased. You can print this receipt for your own records.

In addition, you will receive an order confirmation by email and you can also find all order details by logging in to MY ACCOUNT using your email address and self-chosen password.

If you have forgotten your password, you will need to enter your email address and click "send". You will receive an email with a link in it (please note that this email may take some time to reach you and may end up in your spam folder). Click on the link in the email when you receive it and you will need to enter a new password.

Yes, absolutely! Once your order has been shipped, you will receive an email with information on how to track your order. You can also find all information about your order by logging into MY ACCOUNT .

We offer a wide range of items, all items are in stock in our logistics center in Genk Belgium. When selecting an item, it is indicated whether the product is in stock. If the item is in stock, the product will be processed and shipped the next day. The delivery date is calculated based on product availability and shipping time.

Please note that the delivery date is only a reference as it is determined by the chosen delivery service and the payment. The estimated delivery date does not take into account weekends and local holidays. We will do our best to meet the stated delivery dates and will inform you immediately if, despite our efforts, your order is subject to changes or delays. We apologize and appreciate your patience.

Unfortunately, an invoice cannot be changed after it has been issued. When placing your order, please ensure that you include the correct information on your invoice. If you would like your company details to appear on the invoice, please provide your company name and VAT number when placing your order. This will ensure that your company details appear on the invoice.

If you can't find the Buy button for the selected product, it may be out of stock, no longer available, or we can't ship to your country. Feel free to contact us, we may be able to help you find the perfect product!

In MY ACCOUNT you always have access to all your orders, you can correspond with us, arrange returns and set preferences for your newsletters, contact us directly or rate your purchased products.

When you place an order, an account is automatically created for you and you can always log in to MY ACCOUNT with your email address and password of your choice.

YES! You can change your shipping address if your order has not yet been shipped. To change your address, email service@samm.cc

We recommend that you update your address in your account before ordering, as shipping and billing addresses cannot be changed after an order has been shipped.

If you are placing your order as a business and have an international VAT number, we will be happy to deduct VAT from your invoice. We kindly request that you first place your order and provide your company information. Once your order has been dispatched, the VAT will be removed from your invoice and you will receive a refund of the difference using the same payment method you used when placing the order.

Currently only to Belgium & the Netherlands.

You can download your invoice by entering MY ACCOUNT . If you placed the order very recently, please wait until it has been shipped before the invoice is available.

The value of the shipment depends on the country to which the package is sent and on the volume and weight of the items. The shipping costs are calculated based on the weight and volume of each order. Every time you add a product to the shopping cart , the shipping costs change automatically. So in the shopping cart you can check the total price of the items and choose the shipping method you prefer. The shipping costs and delivery times depend on the carrier you choose. We do not currently offer free shipping.

Depending on your country and the order, we ship your order with DHL, Bpost, PostNL or DPD courier service and you will receive all tracking information by email.

If there is no one to accept the parcel, the delivery person will attempt another delivery, leave your parcel with a neighbour or have your parcel safely stored at the local post office or depot.

If you have not received your package, the delivery person may have left a delivery note with the location of your package. Please follow the delivery person's instructions.

It may happen that the package is returned to us because the courier was unable to deliver the package to your address.

If the package cannot be delivered within 2 weeks, it will be returned to us. If we receive your package back, it can be for the following reasons:

- The address is incorrect.
- No one has been to the collection point to collect the package within a period of 2 weeks.
- The package was refused by the customer.

For orders returned due to customer refusal to pay local tax, the order will be cancelled and refunded, LESS shipping costs.

Yes, definitely! Your shipping address may differ from your billing address. When ordering, please ensure that you enter your correct and complete addresses. The address in the billing information must match the address linked to your bank card.

Once the package is sent to the customer, the shipment cannot be stopped. The packages for customers are picked up by the shipping companies every day at 9:00 and 14:00. All orders placed before these times are shipped and cannot be stopped. If you want to cancel an order before it is sent to you, we will refund you the money you paid for the products, including the shipping costs.

We apologize, but we are unable to ship to military APO addresses, PO Boxes, or hotels as our shipping partners require a physical address and phone number to ensure safe delivery. They also require a signature to ensure successful delivery.

Once the carrier has completed the delivery, the package tracking status or a delivery notification should indicate where the carrier left the package. Shipments that do not require a signature can be left in a safe place of the carrier's choosing. This could be the front porch, side door, back porch, or garage.

If the tracking status indicates that the courier completed the delivery and obtained a signature, the package may have been signed for by a neighbor or other resident at your location. If the courier left your package at a different location, you should have received a delivery notification indicating where the package was left (for example, a neighbor's house, a pickup point, or a post office).

Check with others at your address, or perhaps a neighbor, to see if anyone else picked up the package. You can also check around the entrances to your home for the package, especially porches, shrubs, garages, grills, or other places that may protect your package from theft or weather. Keep in mind that delivery personnel may also use plastic bags to protect your package from the elements.

If you still can't find the package, please contact the delivery company directly. Delivery companies have their internal systems that can check the delivery status.

Finally, if the delivery company confirms that the package has been delivered and you suspect that the package may have been stolen from an apartment building, mailbox or doorway of your home, you should file a police report. Please send us a copy of the police report so that we can start the claim process with the delivery company.

To file the claim, please send an email to service@samm.cc

At SAMM Europe you have the right to return the purchased product(s) within 14 days from the day you received the products, without giving a reason. You can return any product within 14 days, as long as the product(s) is/are in excellent condition (unused, with labels, in original packaging).

Yes, custom made products, fresh products cannot be returned or exchanged. Any other product can be returned within 14 days, as long as the product(s) is/are in excellent condition (unused, with labels, in original packaging).

The time between sending your package and delivering it to our warehouse depends on the courier you choose for your return. Of course, you will receive an email from us immediately once your return has arrived. You can always ask your courier where your shipment is.

To return an item, simply fill out a returns form. You can return any item within 14 days, as long as it is in perfect condition (unused, with tags, in original packaging).

We do everything we can to ensure you receive the products you purchased, but if you do receive an incorrect product, please contact SAMM Service

We do everything we can to ensure your products arrive in excellent condition, but if there is a problem with a non-functioning or damaged product, please contact SAMM Service

Fill out the returns form. Return products in their original packaging. Return the products with the labels attached and in their original packaging. For example, shoes should be packed in the original shoe box and returned in excellent condition (unused, with labels, in original packaging). Use new packaging/packaging to ensure that no new labels or tape are placed on the original packaging. Stick the return label on the outside of the packaging and send the package to the address stated on the return label.

Once your return is received and inspected by our Returns Department, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days. Please allow additional 2-10 business days for the funds to appear in your account, depending on your credit card company. We will of course notify you via email as soon as your refund has been processed.

Once your return has been processed, we will refund you and send you a confirmation email. We will refund the amount via the payment method you used for the order. The money will be in your account within 4 to 10 days, depending on your bank and the payment method used for the order.

If for any reason you no longer have the original packaging and you wish to return a product, please contact us in advance.

Return products in their original packaging. Return the products with the tags attached and in their original packaging. For example, shoes should be packed in the original shoe box and returned in excellent condition (unused, with tags, in original packaging).

Upon delivery, it is important that you examine the package for signs of damage, loss or theft. If the package is open and/or damaged (the security seal is broken), and the contents also appear to be damaged, make sure you open and check the contents in the presence of the delivery person.

If the contents are indeed damaged or the package is incomplete, the customer should refuse the order. Make sure to contact customer service to report the incident. The verbal confirmation of the driver cannot be used as proof of your claim.

For items of high value, we strongly recommend that you record a video while opening the package so that if you need to file a damage claim, you can successfully prove the damage or missing items.

Damage claims may be rejected if submitted without photographs or videos taken at the time of delivery showing the damaged package or the loss of the items, and/or without a copy of the report drawn up by the driver at the time of delivery, and/or without an invoice or receipt proving the value of the goods. You must send us your complaint in writing within 72 hours of the date of delivery. We cannot accept or process claims for deliveries exceeding 72 hours.

We apologize, but we are unable to ship to military APO addresses, PO Boxes, or hotels as our shipping partners require a physical address and phone number to ensure safe delivery. They also require a signature to ensure successful delivery.

Once the carrier has completed the delivery, the package tracking status or a delivery notification should indicate where the carrier left the package. Shipments that do not require a signature can be left in a safe place of the carrier's choosing. This could be the front porch, side door, back porch, or garage.

If the tracking status indicates that the courier completed the delivery and obtained a signature, the package may have been signed for by a neighbor or other resident at your location. If the courier left your package at a different location, you should have received a delivery notification indicating where the package was left (for example, a neighbor's house, a pickup point, or a post office).

Check with others at your address, or perhaps a neighbor, to see if anyone else picked up the package. You can also check around the entrances to your home for the package, especially porches, shrubs, garages, grills, or other places that may protect your package from theft or weather. Keep in mind that delivery personnel may also use plastic bags to protect your package from the elements.

If you still can't find the package, please contact the delivery company directly. Delivery companies have their internal systems that can check the delivery status.

Finally, if the delivery company confirms that the package has been delivered and you suspect that the package may have been stolen from an apartment building, mailbox or doorway of your home, you should file a police report. Please send us a copy of the police report so that we can start the claim process with the delivery company.

To file the claim, please send an email to service@samm.cc

We make shopping easier, purchases can be financed via the online payment system Klarna. Klarna is a payment system that includes three payment methods: payment immediately, payment after trying the product and payment in installments. Klarna is available in the following countries: Sweden, Finland, Norway, Denmark, Germany, United Kingdom, Austria, Spain, Italy, France, Poland and Switzerland. To pay with Klarna, follow the steps below:

Step 1: Add products to your cart and select “Klarna” at checkout

Step 2: Enter some personal details and you will know immediately whether your payment has been approved

Step 3: Klarna will send you an email confirmation and reminders when it's time to checkout and you can manage your orders and payments via the Klarna app.

We offer several payment methods. All of them are secured by Shopify Pay & Mollie which guarantees the safety of your payments. Our main payment methods are Creditcard / Bancotact, Klarna, iDeal, Apple Pay. Please note that the payment methods offered may vary by destination country. Once you have added all products to the shopping cart and chosen a courier, all available payment methods for your destination country will be shown.

For online payments made with a credit/debit card, the "Secure Socket Layer" (SSL) security system is used, which encrypts your banking information in the network.

YES! All purchases on our website are guaranteed safe! Tradeinn takes the safety of online payments very seriously.

When you order online, your bank details are encrypted and sent to our server via the SSL protocol (Secure Socket Layer). This payment protocol is standard and is often used to send data securely over the internet. Your details are never stored.

Please check that you have entered your credit card number and expiration date correctly. We only accept Visa, MasterCard, Union Pay, American Express and Maestro for credit card payments.

Sometimes the bank will hold the money in your account for a safety period to make sure you really want to make the purchase. This usually happens if you don’t shop online very often, if you are trying to make multiple purchases in a short period of time, or if your card is still new.

We recommend that you contact your bank to report that you have tried to buy something from an online store. They can then confirm your identity and authorize the use of your card. If the error message comes from your bank and not from our store, we recommend that you first contact your bank to get more information about this.

For orders shipped to countries within the European Union, the product price on our website already includes VAT.

NO! There are no additional/hidden costs charged.

Once we receive your payment, we will ship your order immediately if we have all the products in stock. We will also send you a confirmation email when your order is shipped. If there are any problems with your payment, we will contact you by email.

Klarna is an online payment system that includes 3 payment methods: instant payment, payment after delivery and payment in installments. Klarna is available in the following countries: Sweden, Finland, Norway, Denmark, Germany, United Kingdom, Austria, Spain, Italy, France, Poland, Portugal and Switzerland. Follow these steps to pay with Klarna:

Step 1: Add products to your shopping cart and select 'Klarna' at checkout;
Step 2: Enter some personal details and you will know immediately whether your payment has been approved;
Step 3: Klarna will send you an email confirmation and reminders when it's time to pay and you can manage your orders and payments in the Klarna app.

If for any reason you no longer have the original packaging and you wish to return a product, please contact us in advance.

Return products in their original packaging. Return the products with the tags attached and in their original packaging. For example, shoes should be packed in the original shoe box and returned in excellent condition (unused, with tags, in original packaging).

Upon delivery, it is important that you examine the package for signs of damage, loss or theft. If the package is open and/or damaged (the security seal is broken), and the contents also appear to be damaged, make sure you open and check the contents in the presence of the delivery person.

If the contents are indeed damaged or the package is incomplete, the customer should refuse the order. Make sure to contact customer service to report the incident. The verbal confirmation of the driver cannot be used as proof of your claim.

For items of high value, we strongly recommend that you record a video while opening the package so that if you need to file a damage claim, you can successfully prove the damage or missing items.

Damage claims may be rejected if submitted without photographs or videos taken at the time of delivery showing the damaged package or the loss of the items, and/or without a copy of the report drawn up by the driver at the time of delivery, and/or without an invoice or receipt proving the value of the goods. You must send us your complaint in writing within 72 hours of the date of delivery. We cannot accept or process claims for deliveries exceeding 72 hours.

We apologize, but we are unable to ship to military APO addresses, PO Boxes, or hotels as our shipping partners require a physical address and phone number to ensure safe delivery. They also require a signature to ensure successful delivery.

Once the carrier has completed the delivery, the package tracking status or a delivery notification should indicate where the carrier left the package. Shipments that do not require a signature can be left in a safe place of the carrier's choosing. This could be the front porch, side door, back porch, or garage.

If the tracking status indicates that the courier completed the delivery and obtained a signature, the package may have been signed for by a neighbor or other resident at your location. If the courier left your package at a different location, you should have received a delivery notification indicating where the package was left (for example, a neighbor's house, a pickup point, or a post office).

Check with others at your address, or perhaps a neighbor, to see if anyone else picked up the package. You can also check around the entrances to your home for the package, especially porches, shrubs, garages, grills, or other places that may protect your package from theft or weather. Keep in mind that delivery personnel may also use plastic bags to protect your package from the elements.

If you still can't find the package, please contact the delivery company directly. Delivery companies have their internal systems that can check the delivery status.

Finally, if the delivery company confirms that the package has been delivered and you suspect that the package may have been stolen from an apartment building, mailbox or doorway of your home, you should file a police report. Please send us a copy of the police report so that we can start the claim process with the delivery company.

To file the claim, please send an email to service@samm.cc

If you change your mind about your purchase, you can cancel your order. As long as your package has not been prepared and shipped, you have the option to cancel. To cancel your order, log in to your account and click on "Cancel Order" or "Remove Product". If the "Cancel Order" option is no longer available, this means that your order has been shipped and it is unfortunately too late to cancel it.

If you have already received your products, you can return them. To do so, log in to your account.

YES! You can add an item as long as your order has not been shipped. Please contact service@samm.cc

We put our customer service team at your disposal, to answer your questions or requirements, you can contact customer service via WhatsApp or you can also contact our team by sending an email to service@samm.cc

Or visit the CUSTOMER SERVICE page

We're sorry to see you go! To unsubscribe from our newsletters, click the unsubscribe button on any of our newsletters or go to MY ACCOUNT , click on Newsletters and change your preferences.

If you wish to make a complaint about your order, we describe below the procedure you must follow in any case:

Write us an email via service@samm.cc or Whatsapp / Call us via +32470953365.

For Warranty related Claims see page: Warranty & Repair